Privacy Policy
Your privacy matters to us. Cloud Interactive respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.
This Privacy Policy explains how Cloud Interactive ("Cloud Interactive", "we", "us" or "our") collects, uses, discloses, stores and protects personal information when you visit our website, contact us, use our services or otherwise interact with us.
Our website is https://www.cloudinteractive.com.au/ .
Cloud Interactive provides website design and development, CMS, ecommerce, hosting, SEO, email marketing, software development, maintenance, support and related digital services.
1. About this Privacy Policy
We are committed to protecting personal information and handling it fairly and transparently.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through our website, contact forms, email communications, service enquiries, customer relationships and other interactions with Cloud Interactive.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name and business name.
- Email address.
- Telephone or mobile number.
- Postal or business address.
- Website and domain information.
- Information about your business and project requirements.
- Information provided through contact or enquiry forms.
- Information relating to services you purchase or enquire about.
- Payment and billing information where required to provide our services.
- Technical information relating to your use of our website.
- Information contained in communications between you and us.
- Any other information you voluntarily provide to us.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address.
- Browser type and version.
- Device type.
- Operating system.
- Pages visited.
- Date and time of visits.
- Referring website or page.
- General website usage information.
This information may be collected through server logs, cookies, analytics technologies and similar technologies.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve our services.
Cookies may be used for purposes including:
- Website functionality.
- Security.
- Analytics and website performance.
- Understanding how visitors use our website.
- Improving user experience.
- Marketing and advertising, where applicable.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. How We Collect Personal Information
We may collect personal information directly from you when you:
- Submit an enquiry through our website.
- Contact us by email or telephone.
- Request a quote or consultation.
- Become a customer.
- Purchase or use our services.
- Communicate with our team.
- Subscribe to communications or marketing.
- Interact with our website.
In some circumstances, we may also receive information from third parties, service providers, business partners or publicly available sources where permitted by law.
6. Why We Collect Personal Information
We may collect, use and hold personal information for purposes including:
- Responding to enquiries.
- Providing quotes and proposals.
- Providing website design and development services.
- Providing hosting, CMS, ecommerce and related services.
- Providing maintenance and technical support.
- Managing customer relationships.
- Processing payments and billing.
- Communicating with customers and prospective customers.
- Improving our products and services.
- Maintaining and improving our website.
- Monitoring website security and preventing fraud or misuse.
- Sending relevant marketing communications where permitted.
- Meeting legal, regulatory and contractual obligations.
- Protecting our rights, property and systems.
7. Marketing Communications
From time to time, we may send you information about our services, products, updates, offers or other information that may be relevant to you.
We will only send direct marketing communications where permitted by applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
Depending on the services we provide, recipients may include:
- Our employees and contractors.
- Hosting and infrastructure providers.
- Cloud service providers.
- Payment processors.
- Email and communications providers.
- Analytics and technology providers.
- IT and security providers.
- Professional advisers, including legal and accounting advisers.
- Business partners and service providers assisting us to provide services.
- Government agencies, regulators or law enforcement where required or permitted by law.
We do not sell personal information to third parties.
9. Overseas Disclosure
Some of our technology providers, contractors, service providers or business partners may be located outside Australia or may store or process information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.
The countries in which information may be processed will depend on the technology and service providers used by Cloud Interactive from time to time.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include access controls, authentication, backups, network security, secure hosting, monitoring and other technical and organisational safeguards.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, to provide services, meet contractual or legal obligations, resolve disputes and protect our legitimate interests.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to any legal or regulatory retention requirements.
12. Access to Personal Information
You may request access to personal information we hold about you, subject to applicable legal exceptions.
We may need to verify your identity before providing access to personal information.
13. Correction of Personal Information
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, please contact us and request that the information be corrected.
We will take reasonable steps to correct personal information where appropriate.
14. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will investigate your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
15. Third-Party Websites
Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites.
16. Children's Privacy
Our services are primarily directed toward businesses and professional users. We do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can assess and, where appropriate, delete the information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The updated policy will be published on this page with a revised "Last updated" date.
18. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Cloud Interactive
Sydney, New South Wales, Australia
Email: [email protected]
Website: https://www.cloudinteractive.com.au/